Chapter 5 Case Study Stop! Wait! I am pulling down a menu! Essay

Management Information SystemsIn San Jose, California has the smallest officer-to-resident ratio that is one guard officer for 925 residents (Oz, 2009, P. 190). However this city is considered one of the safest larger cities in the US (Oz, 2009, P. 190). This implied that the city offices were efficient and productive and were using the right and better applied science and software tools to manage city police, fire communications and dispatching functions.The Computer assisted Dispatch (CAD) system is a highly specialized application that is designed to facilitate coordinated communication, assignment and tracking of Police and Fire part resources in response to calls-for service. (Michael, A. smith .2004-2005, Santa Clara County polished Grand jury report) In 2004 City replaced all text based CAD system with innovative Windows based touch screen system by spending $4.7 one million million million (Oz, 2009, P. 190).However the new CAD system was plagued with problems such as non-substance abuser congenial user interface, software bugs, user lie withs of adapting to new technology, inadequacy of user training, change magnitude difficulty in issuing the Code 99 commands, patrol officers needing monthlong time to find out whether a person they have stop has a violent criminal and system crash just deuce days after the system went live.According to the case study and the Santa Clara County Civil Grand jury report none of the above issue (that relieve oneself the failure of the new CAD system) were due to hardware but volume of them were directly related to the application software and the design of the system.(E.g. code 99 command issue, system crash, non-user friendly interface etc.) The other major issue was relating to the lack of user involvement during software design, implementation and inadequacy of user training. That is why Santa Clara County Civil Grand Jury recommended that in future IT drop developments City of San Jose management should mandate that representatives from all levels affected by the IT visualise be included in every stage of specification, development and deployment. (Michael, A. Smith .2004-2005,Santa Clara County Civil Grand jury report) ReferencesOz, E. (2009). Management Information Systems. Boston, MA variety Technology Cengage Learning Michael, A. Smith (2004-2005) Santa Clara County Civil Grand jury report, retrieved from http//www.911dispatch.com/ selective information/cad/rfp/sj_cad_invest.pdf